Apple Repairs

Our technicians have experience servicing Apple products using industry-standard diagnostic procedures and appropriate replacement parts.

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Our Service Capabilities

Hardware Diagnostics & Repair

Diagnosis and repair of hardware faults affecting laptops, desktops and other supported devices.

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Software & Operating System Support

Troubleshooting, operating system updates, configuration and software-related assistance.

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Corporate & Enterprise Support

Technical support for businesses managing employee laptops, desktops and other workplace technology.

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Device Setup & Deployment

Preparation and configuration of computers for individual users, employees and corporate deployments.

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Warranty & Out-of-Warranty Repairs

We support eligible warranty claims for products purchased from Pak Mac, subject to the applicable warranty terms.

We also provide paid repair services for out-of-warranty devices.

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Repair Process

Our repair process is designed to keep customers informed throughout the service:

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1. Device Submission
Bring your device to our Service Centre with your original invoice or proof of purchase where applicable.

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2. Initial Assessment
Our technicians review the reported issue and inspect the device for visible damage or other relevant conditions.

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3. Diagnostics
The device is tested to identify the cause of the problem and determine the appropriate repair options.

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4. Repair & Testing
Once the repair is approved, the required work is performed and the device is tested before completion.

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For Apple devices, customers may need to provide access credentials where required for diagnostics or testing. Please keep your Apple ID or device password available separately rather than writing it directly on the device.

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Warranty & Service Policy

Warranty coverage applies to eligible products purchased from Pak Mac and is subject to the applicable warranty terms.

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Please bring your original invoice or proof of purchase (POP) when submitting a warranty claim. The documentation should identify the purchase date, product, serial number, model and seller where applicable.

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Warranty Guidelines

• Standard warranty is 12 months unless otherwise specified.

• Some products may have extended warranty options.

• Refurbished products may have different warranty periods.

• Covered warranty repairs are performed without additional service charges where the issue qualifies under the applicable warranty.

• Out-of-warranty devices are subject to applicable diagnostic, parts and service charges.

• Liquid damage, physical damage and damage caused by improper power supply may not be covered.

• Devices previously repaired elsewhere or tampered with may not qualify for warranty coverage.

• Existing or newly identified physical damage may be documented during inspection.

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Products purchased from other vendors may require service approval before repair.

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Customer Data & Backup Policy

Customers should back up their data before submitting any device for repair.

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Where possible, remove sensitive or personal information before handing over the device.

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Pak Mac does not guarantee the preservation of customer data during repair or service and is not responsible for data loss or damage resulting from the repair process or failure to maintain an appropriate backup.

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Backup assistance may be available upon request, depending on the device and circumstances.

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Repair Costs

Warranty repairs are subject to the applicable warranty terms and assessment.

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For out-of-warranty repairs, charges may include:

• Diagnostic charges

• Replacement parts

• Labour and service charges

• Other applicable repair costs

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Repair pricing depends on the device, fault and parts required. Our service team can provide available repair options and estimates after assessment.

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Service for Individuals & Businesses

Pak Mac Service Centre supports both individual customers and corporate organizations.

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Businesses can use our technical team for employee device repairs, troubleshooting, maintenance and ongoing IT support requirements.

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For organizations managing multiple devices, we can also coordinate larger repair and service requirements.

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Visit Pak Mac Service Centre

Pak Mac Service Centre – I-8/1, Islamabad

Service Centre: +92 51 4257171
Mobile: +92 345 5509864
Email: support@pakmac.com

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For repair enquiries, service bookings or technical assistance, contact our team or visit our Service Centre.

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Professional Technology Support in Islamabad

From MacBook and Apple repairs to Dell, HP and Lenovo support, Pak Mac helps individuals and businesses keep their technology working reliably.

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Visit Pak Mac Service Centre in I-8/1, Islamabad, or contact us to discuss your repair requirements.