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Apple Authorised Service Provider (FAQ's)

1. What services does Pak Mac provide?

Pak Mac is an authorized Apple service provider that offers a wide variety of repair services for Macs, iPhones, and iPads. They also offer software and hardware upgrades, data recovery, and maintenance services.

2. How long does it usually take for Pak Mac to repair my device?

The time it takes to repair your device depends on the severity of the issue. However, Pak Mac makes sure to provide a quick turnaround time to minimize the inconvenience to customers. They usually give a timeframe when you drop off your device.

3. Do I need an appointment to get my device repaired at Pak Mac?

While walk-ins are welcome, it's recommended that you schedule an appointment to ensure that the technician will be available for your device repair.

4. Can I still receive warranty support from Apple if Pak Mac has repaired my device?

Yes, as an authorized service provider of Apple, all repair services offered by Pak Mac are under warranty.

5. How can I tell if my device is eligible for repair at Pak Mac?

Pak Mac can repair all Apple products whose warranty has expired. Also, if your product is covered under Apple Care, then Pak Mac can also provide repair services.

6. Will I be charged for a diagnostic test for my device?

Pak Mac offers a free diagnostic test for the Apple products. However, if your device is diagnosed with an issue and you decide not to proceed with a repair, you'll be charged a diagnostic fee.

7. Can I trust Pak Mac with my sensitive information like passwords and photos?

Yes, Pak Mac understands the importance of customer privacy and data security. They won't access your personal information or data unless necessary for repair purposes. Before leaving your device, it's recommended to back up your important data.

These are some of the frequently asked questions that can help customers know more about Pak Mac's services and procedures.


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